Customer Service Ambassador

4 days ago


Coppell, Texas, United States American Automobile Association Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our insurance call center, you will be responsible for providing exceptional service to our members, resolving their issues, and promoting our products and services.

Key Responsibilities:
  • Provide timely and effective support to customers through inbound phone calls, addressing their inquiries and resolving their issues.
  • Listen actively and empathetically to customers, understanding their needs and concerns, and offering meaningful solutions.
  • Proactively offer valuable products and services to customers, enhancing their experience and promoting our brand.
  • Work collaboratively with team members to achieve shared goals and objectives, maintaining a positive and supportive team environment.
Requirements:
  • Previous customer service experience, preferably in a call center environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to multitask and work effectively in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Proficiency in using computers and software applications, with the ability to navigate complex systems and tools.
  • Flexibility and adaptability, with a willingness to learn and grow with the company.
What We Offer:
  • A competitive salary and benefits package, including health coverage, 401(k) plan, and tuition assistance.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive training program, with ongoing coaching and feedback to ensure success.
  • A recognition and reward program, celebrating individual and team achievements.

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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