Field Operations Supervisor

2 weeks ago


Niles, Illinois, United States Serenity Home Healthcare Inc Full time
Job Overview

Field Operations Supervisor

Key Responsibilities

  • Team Leadership

· Onboard, guide, and support new field personnel.

· Allocate and assign client cases and duties to field personnel according to their expertise, availability, and organizational requirements.

· Perform regular performance assessments, deliver constructive feedback, and pinpoint areas for enhancement.

Scheduling and Management

  • Oversee and uphold the scheduling of field personnel, ensuring adequate coverage for all client cases.
  • Address changes in personnel availability, emergencies, and adjust schedules as necessary.
  • Coordinate the scheduling for team members on Axis Care.
  • Update certifications and evaluations for caregivers on Axis Care.

Quality Control

  • Review documentation submitted by team members to ensure accurate and timely record-keeping.
  • Promptly address any concerns, issues, or deviations from organizational standards.

Conflict Resolution

  • Identify and resolve conflicts, challenges, and issues that arise within the field personnel team.
  • Collaborate with other supervisors and management to find solutions and ensure seamless operations.

Regulatory Compliance

  • Ensure that field personnel adhere to agency policies, industry regulations, and legal requirements.

Effective Communication

  • Serve as a liaison between field personnel and the management team.
  • Facilitate clear and effective communication among all team members, addressing inquiries, requests, or issues in a timely and courteous manner.

Reporting and Documentation

  • Maintain records on service agreements, quarterly visits, and spot checks conducted by the team.
  • Timely update all monthly/quarterly reports for management review.
  • Prepare regular reports on field personnel performance, client progress, and any incidents or concerns.
  • Keep an inventory of work tools assigned to team members, such as vehicles, tablets, and phones.
  • Provide insights and recommendations to upper management for ongoing improvement.

Training and Development

  • Organize and conduct training sessions for field personnel, focusing on best practices in caregiving, safety protocols, and client communication.
  • Stay informed on industry trends, regulations, and advancements in home care practices to incorporate into training programs.

Job Type: Full-time

Compensation: Starting at $18.00 per hour

Benefits Include:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Schedule:

  • 8-hour shifts
  • Monday to Friday

Education Requirements:

  • High school diploma or equivalent (Required)

Experience Required:

  • Proficiency in Microsoft Office: 1 year (Required)
  • Customer Service experience: 1 year (Required)

Licenses/Certifications:

  • Valid Driver's License (Required)

Work Location: In-person



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