Engaging Client Support Specialist

2 weeks ago


Salt Lake, Utah, United States Hiro Solutions Full time

Join Our Team as a Customer Support Associate

At Hiro Solutions, we are seeking an enthusiastic individual who is passionate about sports to become a part of our customer support team. As a crucial member of our service department, you will play a key role in providing outstanding assistance to our valued clients. The ideal candidate will have excellent communication abilities, a competitive spirit, and a commitment to delivering exceptional service.

Key Responsibilities:

  • Interact with customers to deliver tailored support and swiftly address inquiries.
  • Guide customers with product suggestions, order placements, and tracking information.
  • Diagnose and resolve customer issues, escalating concerns when necessary for prompt resolution.
  • Provide updates and information regarding our offerings and services.
  • Maintain accurate customer records and ensure data integrity within the CRM system.
  • Work collaboratively with internal teams to resolve customer challenges, manage returns/exchanges, and ensure efficient order processing.
  • Stay informed about industry developments, products, and news to enhance customer service delivery.


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