Regional Director of Operations

1 week ago


Columbia, South Carolina, United States SERVPRO Full time

About the Role

The Regional Director of Operations is a key leadership position within SERVPRO, responsible for leading a team of Franchise Business Consultants (FBCs) to drive business growth and profitability in their assigned region. This role requires a strong leader who can motivate and coach their team to achieve exceptional results.

Key Responsibilities

  • Develop and implement regional business strategies to drive growth and profitability
  • Lead and manage a team of FBCs to achieve company-defined objectives and results
  • Act as a liaison between SERVPRO Headquarters, FBCs, and Associate Franchises in the region
  • Monitor and provide accountability for consultant goals and objectives
  • Ensure a high level of customer satisfaction and retention
  • Develop and maintain strong relationships with franchisees and other stakeholders
  • Stay up-to-date with industry trends and developments to drive business growth and innovation

Requirements

  • Three to five years of multi-unit management experience
  • Franchise consulting experience required
  • Excellent leadership, supervision, team building, coaching, and consulting skills
  • Strong communication and presentation skills
  • Ability to read, write, and speak the English language
  • Proficiency in Microsoft Office
  • Strong organizational, analytical, and time management skills

Working Conditions

  • Fast-paced work environment
  • Up to 50% travel
  • 50-55 working hours per week
  • Weekend travel as needed

About SERVPRO

SERVPRO is a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.



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