Regional Director of Operations
1 week ago
About the Role
The Regional Director of Operations is a key leadership position within SERVPRO, responsible for leading a team of Franchise Business Consultants (FBCs) to drive business growth and profitability in their assigned region. This role requires a strong leader who can motivate and coach their team to achieve exceptional results.
Key Responsibilities
- Develop and implement regional business strategies to drive growth and profitability
- Lead and manage a team of FBCs to achieve company-defined objectives and results
- Act as a liaison between SERVPRO Headquarters, FBCs, and Associate Franchises in the region
- Monitor and provide accountability for consultant goals and objectives
- Ensure a high level of customer satisfaction and retention
- Develop and maintain strong relationships with franchisees and other stakeholders
- Stay up-to-date with industry trends and developments to drive business growth and innovation
Requirements
- Three to five years of multi-unit management experience
- Franchise consulting experience required
- Excellent leadership, supervision, team building, coaching, and consulting skills
- Strong communication and presentation skills
- Ability to read, write, and speak the English language
- Proficiency in Microsoft Office
- Strong organizational, analytical, and time management skills
Working Conditions
- Fast-paced work environment
- Up to 50% travel
- 50-55 working hours per week
- Weekend travel as needed
About SERVPRO
SERVPRO is a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
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