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Member Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Walmart. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met and exceeded.
Key Responsibilities- Provide member service by maintaining a clean and organized store environment, reviewing member receipts, and acknowledging members.
- Assist members with purchasing decisions, locate merchandise, and process member purchases.
- Resolve member issues and concerns, promote products and services, and provide guidance and support on self-service technology.
- Process member transactions, assist with payments, returns, refunds, and exchanges according to company policies and procedures.
- Assist with securing and safeguarding company assets and property by observing and communicating potential security risks.
- Assist with the training of new associates on company processes and procedures, teach new technology and tool functionality, and provide continuous learning and process improvement opportunities.
- Customer Service experience, preferably in a retail environment.
- Ability to work in a fast-paced environment and provide exceptional customer service.
- Basic math skills and accuracy with handling cash and operating a cash register.
- Ability to work a variety of shifts, including evenings and weekends.
- Competitive hourly wage.
- Performance-based bonus awards.
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Walmart is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.
