Customer Service Representative

3 hours ago


Grapevine, Texas, United States SMS InfoComm Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at SMS InfoComm Corporation. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring timely order processing and fulfillment.

Key Responsibilities
  • Assist in the daily aspects of order processing, fulfillment, and customer service.
  • Provide quick and accurate responses to internal and external customer inquiries.
  • Assist in generating reports and analyzing data to identify trends and areas for improvement.
  • Work collaboratively with various departments to ensure seamless order processing and customer satisfaction.
  • Provide estimates for delivery times and communicate with customers regarding any issues or delays.
  • Verify and resolve OSD and exception handling cases to ensure customer satisfaction.
Requirements
  • High school graduate or equivalent.
  • At least one year of general office experience, preferably in customer service.
  • Intermediate computer experience and proficiency in Excel for data analysis.
Preferred Qualifications
  • Bilingual (English/Spanish) is a plus.
  • Previous experience in a warehouse or customer service environment.
Working Conditions

The successful candidate will be required to work in a fast-paced warehouse environment with moderate to high noise levels. The individual must be able to tolerate varying temperatures and be able to walk for extended periods while working and navigating the facilities.

SMS InfoComm Corporation is an equal opportunity employer and is committed to diversity and inclusion in the workplace.



  • Grapevine, Texas, United States billyGO Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at billyGO. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction and loyalty.Key...


  • Grapevine, Texas, United States Insight Global Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Insight Global. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring timely and professional responses to their inquiries.Key...


  • Grapevine, Texas, United States Insight Global Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to our clients and their customers.Key ResponsibilitiesHandle a high volume...


  • Grapevine, Texas, United States Closet Factory Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...


  • Grapevine, Texas, United States Valor Intelligent Processing Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key Responsibilities:Respond...


  • Grapevine, Texas, United States BillyGo LLC Full time

    Customer Service RepresentativeBillyGO LLC is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer experiences through phone, email, and text interactions.Key Responsibilities:Answer customer inquiries and resolve...


  • Grapevine, Texas, United States Valor Intelligent Processing Full time

    Position OverviewWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will be responsible for providing exceptional customer service and support to our commercial and public sector clients.Key ResponsibilitiesHandle inbound and outbound customer contacts in a professional and...


  • Grapevine, Texas, United States Elite GI. Full time

    Job DescriptionElite GI is seeking a highly skilled and dedicated Customer Relations Representative to join our team. As a key member of our organization, you will be responsible for fostering positive relationships with our customers and donors, educating them about our non-profit partners, and elevating their visibility within the community.Key...


  • Grapevine, Texas, United States BillyGo LLC Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BillyGO LLC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through phone, email, and text interactions.Key ResponsibilitiesDeliver excellent customer service by engaging...


  • Grapevine, Texas, United States SSDCECOLAB Full time

    Job SummaryWe are seeking a highly skilled Customer Services Representative to join our team at SSDC/ECOLAB. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries and concerns in a timely and professional...


  • Grapevine, Texas, United States Chick-fil-A - William D. Tate Full time

    Job Opportunity at Chick-fil-AWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our Front of House team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Responsibilities:Provide quick, friendly, and...


  • Grapevine, Texas, United States Michaels Stores Full time

    Job SummaryThe Customer Service Representative is a key member of our Artistree team, responsible for delivering exceptional customer experiences. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesField all customer correspondence, ensuring timely and effective...


  • Grapevine, Texas, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Michaels Stores. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive shopping experience.Key ResponsibilitiesCustomer ServiceField...


  • Grapevine, Texas, United States Solo Brands LLC Full time

    Job Title: Community Support AgentWe are seeking a highly motivated and customer-focused Community Support Agent to join our team at Solo Brands LLC. As a key member of our Community Support operations, you will play a vital role in providing exceptional customer service to our clients.Key Responsibilities:Provide top-notch customer service through phone...


  • Grapevine, Texas, United States FIVE STAR SUBARU OF GRAPEVINE LLC Full time

    Job SummaryFIVE STAR SUBARU OF GRAPEVINE LLC is seeking a highly skilled and customer-focused Receptionist to join our team. As a Receptionist, you will be the first point of contact for our customers and will play a critical role in providing exceptional service and support.Key ResponsibilitiesProvide professional and courteous communication with guests,...


  • Grapevine, Texas, United States Valor Intelligent Processing Full time

    Job Title: Call Center AgentJob Summary:We are seeking a highly motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients through phone, email, and chat interactions.Key Responsibilities:Handle inbound and outbound calls, emails, and...


  • Grapevine, Texas, United States Chick-fil-A - William D. Tate Full time

    Job DescriptionAt Chick-fil-A - William D. Tate, we are seeking a highly motivated and enthusiastic Front of House Team Member to join our team. As a Front of House Team Member, you will be the face of our company and play a critical role in providing exceptional customer service and hospitality to our guests.Responsibilities:Provide quick, friendly, and...


  • Grapevine, Texas, United States Walmart Full time

    About the RoleWe are seeking a highly motivated and customer-focused Frontline Cashier Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in delivering exceptional member experiences and ensuring seamless transactions.Key ResponsibilitiesProvide exceptional customer service by greeting and thanking...


  • Grapevine, Texas, United States Volvo of San Antonio Full time

    Receptionist Job DescriptionWe are seeking a highly motivated and detail-oriented Receptionist to join our team at Principle Volkswagen of Grapevine. As the first point of contact for our guests, you will play a critical role in providing exceptional customer service and creating a positive impression of our dealership.Key Responsibilities:Answer incoming...


  • Grapevine, Texas, United States Chico's FAS Full time

    Job Title: Support AssociateAt Chico's FAS, we're committed to delivering exceptional customer experiences and creating a positive, inclusive work environment. As a Support Associate, you'll play a vital role in ensuring our stores run smoothly and efficiently.Key Responsibilities:Process merchandise, ensuring accurate storage, ticketing, and replenishment...