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Front Office Representative

1 month ago

St Johns FL USA, United States Southeast Orthopedic Specialists Full time
Job Title: Front Office Representative

At Southeast Orthopedic Specialists, we are seeking a highly skilled and customer-focused Front Office Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring the efficient operation of the front office, and maintaining accurate and secure patient information.

Key Responsibilities:
  • Promptly greet and acknowledge patients, ensuring a positive and welcoming experience.
  • Collect and verify patient demographic and insurance information, as well as obtain accurate financial information.
  • Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
  • Explain financial requirements to patients and respond to questions on billing and insurance matters.
  • Accurately complete and interpret insurance verification and benefits, notifying patients and physicians of any coverage issues.
  • Scan and maintain accurate patient information, including photo ID, insurance cards, referrals, and patient paperwork.
  • Schedule follow-up appointments and review patient insurance coverage, notifying patients of any required authorizations or referrals.
  • Maintain a secure and accurate cash drawer, balancing daily and closing batches.
  • Ensure patient confidentiality and maintain a clean and organized front office workspace.
Requirements:
  • High school diploma or equivalent working knowledge.
  • Excellent customer service and communication skills.
  • Ability to maintain patient confidentiality and handle sensitive information.
  • Manual dexterity and ability to use a calculator and computer keyboard.
What We Offer:
  • A competitive benefits package, including health and welfare benefits, monthly stipend, HSA with company match, 401k plan, and more.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A chance to be part of a leading orthopedic medicine team, dedicated to providing exceptional patient care.