Membership Experience Coordinator
4 weeks ago
At Powder Mountain, we're seeking a highly organized and detail-oriented Membership Coordinator to join our team. This role is crucial in supporting the Membership Team's backend operations, ensuring efficient web and content management, seamless communication coordination, and effective member support through organized processes.
Key Responsibilities:
- Web & Content Management:
- Manage and maintain membership-related content on our website and other digital platforms, ensuring accuracy and timeliness.
- Oversee the programming calendar, ensuring all events and updates are effectively communicated to members.
- Handle backend management of membership portals, ensuring a seamless user experience.
- Member Communications Coordination:
- Coordinate messaging across platforms, including WhatsApp, ensuring clear and consistent communication.
- Draft communication plans and review drafts to ensure alignment with community values and goals.
- Assist in managing general inquiries related to membership via structured communication channels.
- Operational Support:
- Troubleshoot access issues related to membership portals and event management systems.
- Assist with billing inquiries, including managing past-due fees and annual dues.
- Coordinate logistical details such as Skylodge reservations, lost and found, and locker assignments.
- Support IT requests and ensure accurate information is populated across internal systems.
- Community Engagement Support:
- Compile and disseminate community happenings from local newsletters, keeping members informed of local events.
- Apply for CtoC programs as needed, ensuring all records are accurately maintained.
Requirements:
- Education & Experience:
- Bachelor's degree in communications, Marketing, Business Administration, or a related field - required
- 3-5 years of experience in membership coordination, communications, or a related field.
- Skills:
- Proficiency in Google Suite (Docs, Sheets, Slides).
- Strong experience in web management and content management systems.
- Excellent written and verbal communication skills.
- Exceptional organizational skills with the ability to manage multiple tasks simultaneously.
- Strong problem-solving skills with a proactive approach.
- Attributes:
- Passion for operational excellence and enhancing backend processes.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with a strong commitment to accuracy.
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