Customer Experience Coordinator

4 weeks ago


Eden, North Carolina, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. As a key member of our front-of-store team, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates to ensure prompt and courteous customer service.

Key Responsibilities
  • Customer Experience: Create a positive internal and external customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
  • Team Leadership: Lead by example, train and mentor Associates on front-end principles, and assign registers, support and respond to POS coverage needs.
  • Customer Service: Address customer concerns and issues promptly, ensuring a positive customer experience and promoting credit and loyalty programs.
  • Store Operations: Ensure Associates execute tasks and activities according to store plan, prioritize as needed, and communicate accurately and effectively with management and Associates.
Requirements
  • Availability: Available to work flexible schedule, including nights and weekends.
  • Merchandising: Strong understanding of merchandising techniques and capable of multi-tasking.
  • Communication: Strong communication and organizational skills with attention to detail.
  • Teamwork: Team player, working effectively with peers and supervisors, and able to train others.
Benefits

We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

At TJ Maxx, we are committed to creating a diverse and inclusive work environment that values and respects all employees. We are an equal opportunity employer and welcome applications from diverse candidates.



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