Membership Director

1 week ago

Eden Prairie, United States Olympic Hills Golf Club Full time
Job Details

Job Location
Olympic Hills Golf Club - Eden Prairie, MN

Description

Known for its exceptional course and welcoming community, Olympic Hills Golf Club provides members with an exclusive experience focused on high-quality service, exceptional golf, and a variety of social and recreational activities. As a small private club, we pride ourselves on offering a tight-knit and personalized atmosphere for our members and their families. The club is family-owned and free from any boards or committees, allowing management to make effective and impactful changes.

The Membership Director is a full-time, exempt salaried position. They will be the primary ambassador for prospective and current members, ensuring a seamless experience from the initial inquiry to ongoing membership satisfaction. They will collaborate with the General Manager to develop and implement strategies that drive membership growth while maintaining the integrity and community of the club's membership.

Responsibilities:

Membership Recruitment & Sales
  • Develop and execute membership sales strategies to attract new members, focusing on growing and maintaining a vibrant and engaged membership base.
  • Foster and maintain relationships with current members, local businesses, and community organizations to drive membership and event leads.
Membership Onboarding & Retention
  • Ensure a smooth onboarding process for new members, including orientation, introductions to staff and other members, and familiarization with the club's offerings.
  • Implement strategies to maintain a high level of member satisfaction and engagement, regularly soliciting feedback from members to address concerns or areas for improvement.
  • Plan and execute new member welcome events and other social activities to integrate new members into the club's community.
Member Engagement & Communications
  • Serve as current members' primary point of contact.
  • Develop promotional materials and campaigns for membership recruitment and events.
  • Routinely encourage member engagement through updates to the club's website and member-only social media feeds.
  • Post content to public-facing social media feeds to boost outside interest in the club's offerings
  • Creator and editor of the monthly member newsletter (golf season only).
Event Coordination & Support
  • Collaborate with the events team to organize member-focused activities, including social events, golf tournaments, and special programs, ensuring these events foster a sense of community and engagement among members.
  • Attend important membership activities and events.
  • Lead and manage relationships for outside corporate/charity golf events.
Qualifications

Qualifications:
  • Two years of external sales experience
  • A strong sense of professionalism, discretion, and integrity.
  • Ability to handle sensitive member information with confidentiality.
  • Undergraduate degree preferred
  • Applicant must exhibit a professional appearance
  • Exceptional customer service skills and a passion for enhancing member experiences.
  • Ability to foster relationships with Members, employee partners and other community leaders
  • Familiarity with private club operations, golf culture, and member expectations is a plus.
Benefits:
  • 401(k) and Company Match
  • Paid Time Off
  • Health, Dental, Vision, and Life Insurance
  • Golf Course Access
  • Employee Pricing on Apparel and Equipment
  • Employee Meals


Application Instructions:

Please apply via the website portal

Applications will be reviewed on a rolling basis until the position is filled. Olympic Hills Golf Club is an equal-opportunity employer and welcomes applicants from all backgrounds to apply.

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