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Director, Customer Relationship Management

2 months ago

Charlotte North Carolina, United States TAT Technologies Ltd Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Director, Customer Relationship Management. This is a key leadership role that will be responsible for managing and growing our customer relationships across various industries.

Key Responsibilities
  • Proactively manage and develop strong relationships with key customers to drive business growth and customer satisfaction.
  • Develop and implement strategies to identify and pursue new business opportunities and expand existing customer relationships.
  • Collaborate with cross-functional teams to ensure seamless delivery of customer solutions and services.
  • Lead and manage a team of customer-facing professionals to achieve sales and customer satisfaction targets.
  • Develop and maintain in-depth knowledge of customer organizations, their needs, and market trends to provide strategic guidance and support.
Requirements
  • Bachelor's degree in Business, Sales, Marketing, or a related field.
  • Minimum 5 years of experience in customer-facing roles, preferably in a leadership position.
  • Proven track record of driving business growth and customer satisfaction through strategic relationship management.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Preferred Qualifications
  • Experience in the aerospace industry or a related field.
  • Knowledge of contract management and negotiation.
  • Ability to travel frequently to visit customers and company locations.
About TAT Technologies Ltd

TAT Technologies Ltd is a leading provider of aerospace thermal management, power, and actuation products and repair services. We are committed to delivering high-quality solutions and services to our customers and are seeking a talented professional to join our team.