Commercial Banking Relationship Manager

1 month ago


Charlotte, North Carolina, United States Huntington National Bank Full time

Job Summary:

We are seeking a highly skilled Commercial Relationship Service Specialist Sr to join our team at Huntington National Bank.

About the Role:

The Commercial Relationship Service Specialist Sr will serve as the primary service contact for assigned Commercial customers and Relationship Managers. This role requires strong communication and problem-solving skills, as well as the ability to work independently and make decisions in coordination with Relationship Managers.

Key Responsibilities:

  • Act as a liaison between Commercial customers and Relationship Managers, ensuring seamless service and resolving complex customer service issues.
  • Facilitate customer onboarding, ensuring regulatory and system requirements are met, and working directly with customer and deal team colleagues.
  • Manage commercial deposit accounts, including updates to signers, account holds, CD renewals, and overdrafts.
  • Service commercial loans, including customer requests for advances, rate changes, and insurance monitoring.
  • Transition customers to Treasury Management and other departments as needed, and provide customer support for business online.
  • Mentor and assist in training less experienced colleagues, and participate in projects as assigned.

Requirements:

  • Minimum 5 years' experience in Commercial Banking.
  • High school diploma or equivalent.
  • Ability to use independent judgment and handle complex customer service issues.
  • Preferred qualifications include a Bachelor's degree and experience in a similar role.

Work Environment:

This role is an exempt position, and the workplace type is hybrid. Huntington is an equal opportunity and affirmative action employer, committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.



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