Patient Services Coordinator
2 weeks ago
The Patient Services Coordinator plays a crucial role as the face of our organization. This position is vital in establishing a positive first impression and ensuring a welcoming environment for all.
Key ResponsibilitiesThe ideal candidate will demonstrate the following skills and competencies:
- Empathy and Compassion: A genuine concern for patient well-being.
- Call Management: Ability to efficiently handle a high volume of calls while managing time effectively.
- Team Collaboration: A commitment to working collaboratively to achieve organizational objectives.
- Multi-tasking: Capability to thrive in a dynamic setting while maintaining a cheerful demeanor.
- Technical Proficiency: Familiarity with Microsoft Office Suite (Outlook, Excel, Word).
- Data Entry Skills: Strong attention to detail in managing patient information.
- Healthcare Experience: Previous exposure to Orthopaedics or Practice Management Software is advantageous.
- Communication Skills: Excellent verbal and written communication abilities to interact professionally with patients, families, and staff.
- Deadline Orientation: Ability to perform under pressure with minimal oversight.
- Analytical Skills: Strong problem-solving abilities and meticulous attention to detail.
- Discretion: High level of judgment and confidentiality.
- Education: High School Diploma or equivalent; bilingual in Spanish is a plus.
- Reliability: Consistent punctuality and dependability.
In this position, the Patient Services Coordinator will be responsible for:
- Delivering a warm and professional greeting to all callers.
- Managing all call center functions, including answering and directing calls, responding to voicemails, and returning patient calls.
- Coordinating new patient appointments and handling follow-up requests for rescheduling or cancellations.
- Creating and maintaining patient records and accounts.
- Ensuring a tidy and welcoming reception area for patients.
This is a full-time position, operating Monday through Friday, from 8 AM to 5 PM.
BenefitsWe offer a comprehensive benefits package that includes paid holidays, paid time off (PTO), health insurance, and retirement plans.
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