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Patient Referral Coordinator

2 months ago

Henderson, Nevada, United States ORTHOPAEDIC INSTITUTE OF HENDERSON, L.L.P. Full time
Position Overview

The Patient Referral Coordinator plays a crucial role as the first point of contact for our esteemed organization. This position requires a unique blend of skills and attributes to ensure a positive experience for our patients and their families.

Key Responsibilities
  • Empathy and Compassion: Demonstrate a genuine understanding of patient needs.
  • High Call Volume Management: Efficiently handle a significant number of calls while maintaining professionalism.
  • Team Collaboration: Work cohesively with colleagues to achieve organizational objectives.
  • Multi-tasking Ability: Thrive in a dynamic environment while keeping a positive demeanor.
  • Technical Proficiency: Utilize Microsoft Office Suite (Outlook, Excel, Word) effectively.
  • Data Entry Skills: Exhibit accuracy and speed in entering patient information.
  • Experience in Orthopaedics: Familiarity with Orthopaedic practices and management software is advantageous.
  • Communication Skills: Possess excellent verbal and written communication abilities to interact professionally with patients and staff.
  • Deadline Orientation: Meet deadlines and perform well under pressure with minimal oversight.
  • Attention to Detail: Maintain a high level of accuracy in all tasks.
  • Discretion and Judgment: Exercise sound judgment and confidentiality in all interactions.
  • Educational Background: High School Diploma or equivalent; bilingual candidates (Spanish) are encouraged.
  • Reliability: Demonstrate punctuality and dependability.
Additional Duties
  • Provide a warm and professional greeting to all callers.
  • Manage all call center operations, including answering and directing calls, responding to voicemails, and returning patient calls.
  • Coordinate appointments for new patients and assist with rescheduling or canceling existing appointments.
  • Create and maintain patient records and accounts.
  • Ensure a welcoming and organized reception area for patients.

This position is full-time, operating Monday through Friday, from 8 AM to 5 PM. Benefits include paid holidays, paid time off, health insurance, and retirement plans.