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Installation Operations Supervisor

2 months ago

Dublin, California, United States The Ladders Full time
Position Overview:
The Installation Operations Supervisor will manage a team of Installers across both the Area of Responsibility (AOR) and new construction sectors, ensuring that customer projects are prepared for installation in a safe and efficient manner. This role is pivotal in overseeing the quality and productivity of the installation team, optimizing labor efficiencies, controlling material usage, and minimizing customer callbacks.

Key Responsibilities:
  • Lead and develop the installation team, including recruitment, training, scheduling, and prioritizing tasks.
  • Oversee purchasing processes for installations, including procurement of equipment and materials.
  • Manage warehouse operations, including personnel management and inventory control.
  • Ensure quality control standards are met for all installations.
  • Maintain safety and efficiency among installers, focusing on labor efficiency and material management.
  • Supervise installation crews and monitor the profitability of the installation department in both AOR and new construction.
  • Conduct regular meetings, assess employee performance, and assign work to ensure timely project completion.
  • Address customer concerns and complaints promptly to ensure high levels of customer satisfaction.
  • Perform job site assessments to ensure quality and safety compliance.
  • Develop and manage budgets effectively.
  • Participate in weekly sales meetings and collaborate closely with sales personnel.
  • Assist with the billing process for ongoing projects and monitor budgets for equipment and materials.
  • Ensure timely ordering and distribution of materials and equipment for scheduled jobs, minimizing downtime.
  • Generate operational reports and maintain records for inventory, tools, and vehicles.
  • Review and approve weekly payroll.
  • Oversee maintenance of facilities and equipment.
  • Ensure all necessary permits are obtained and inspections are scheduled in a timely manner.
  • Maintain equipment pricing in collaboration with management.
Qualifications:
  • Proven advanced customer service skills, with a minimum of two years of relevant experience.
  • Experience in residential HVAC sales, leadership, and project management is essential.
  • Strong time management skills with the ability to handle multiple tasks effectively.
  • Familiarity with geographical sales areas or proficiency in map reading is advantageous.
  • A high school diploma or General Education Degree (GED) is strongly preferred.
  • Exceptional leadership, communication, computer, and mathematical skills.
  • A valid driver's license and a clean driving record are required.
Compensation:
$95,000 - $125,000