Field Functionality Specialist
3 weeks ago
The Field Functionality Technician serves as a level 3 technical expert responsible for electronic demonstration displays in Best Buy retail stores. They handle escalations of store display and IT infrastructure issues, performing complex repairs that require significant experience, training, tools, and knowledge.
Key Responsibilities:
- Drive a positive customer experience by building relationships and providing solutions to their needs.
- Provide next business day response to escalations.
- Ensure retail partners follow standard operating procedures and work with market partners.
- Troubleshoot, repair, and maintain low voltage displays, associated systems, and company electronic systems.
- Provide regular system checks, including local off-air signal and physical inventory port functionality.
- Handle complex technology scope, including installation of horizontal and backbone cabling.
- Build crucial retail relationships with store, district, and market teams.
- Provide mentorship to project teams by modeling and coaching functionality standard operating procedures.
- Provide detailed updates to partners and quality feedback to improve existing processes.
Basic Qualifications:
- 2 years of experience troubleshooting and repairing electronic displays and technical components.
- Able to safely use small hand tools, light duty power tools, and in-house equipment.
- Strong written and verbal communication skills.
- Current, valid driver's license.
- Have and maintain a driving record that meets Best Buy safety standards.
- Must live within the defined geographical location for the team.
- Must be eligible to qualify for a Best Buy corporate credit card and maintain it in good standing.
- Able to work dayside, overnight, and weekend shifts when required.
- Able to lift objects up to 50 pounds.
- Travel is required; may spend up to 50% of the year traveling.
Best Buy is an equal opportunity employer.
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