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Technical Support Specialist

4 months ago

Pittsburgh, United States KOBOLD Instruments Full time
Job DescriptionJob Description

At KOBOLD, we’re the partner of choice to help people measure what matters to them. We develop and manufacture instruments to measure flow, pressure, level and temperature.

With an unparalleled breadth of solutions spanning more than 300 product lines, we've become synonymous with superior quality and technological advancement in sensor and control instrumentation—offering one of the broadest lines of sensors, switches and transmitters in the industry.

KOBOLD has historically set the bar for innovation and excellence, helping to shape the field of industrial instrumentation into what it is today.

This is where YOU come in.

Why You’ll Love Coming to Work:

The Technical Support Specialist position is an onsite role at KOBOLD and we want you to help us to provide quality post-sales product phone support, because at KOBOLD, every customer matters.

As you continue to progress with your technical career and get to know KOBOLD from top to bottom (product parts, functions, and processes), you will oversee the handling of returns (RMA process), repairs, and calibrations. You will quote, document, and determine a replacement strategy.

After completing incoming inspection to products, you’ll get to use your hands-on technical ability to perform repairs as you determine, and select the best methods to credit, repair, and/or replace returned items. With your communication ability, you will excel at working with our customers for optimum support and solutions.

What You’re Excited to Bring to KOBOLD:

You're service-oriented, crafting success through your technical knowledge and attention to detail. You thrive in a role where relationship building, collaborating on solutions, and maximizing operational efficiencies are part of your DNA.

Your technical acumen is your superpower, enabling you to understand and passionately champion our innovative suite of industrial instrumentation products. A working knowledge of programming software and Microsoft Office Suite is ideal.

While an associate or technical degree in electronics or mechatronics is required, equivalent work experience of 10+ years with a manufacturing background will set you up for success.

Beyond your resume, and above all else, we value accountability and bringing your best every single day. We hope you do too

Location:

On-site. You’re based in Pittsburgh, PA or close to our office in the Robinson Township area.

Join Us:

The Technical Support Specialist is a key player for our customer success, start to finish. If this sounds like you and you’re ready to step into a role where every measurement counts, we invite you to apply and become an integral part of our team