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Consumer-Focused Mortgage Loan Originator
2 months ago
Position Summary:
This full-time, remote role as a Direct to Consumer (D2C) Mortgage Loan Originator at UMortgage is dedicated to achieving sales success through direct engagement with clients. In this position, you will connect with potential customers via phone, establishing trust, nurturing strong relationships, and offering tailored mortgage solutions. You will manage the complete loan origination process, from the first interaction to seamlessly handing off the file to the operations team for final processing and closure.
Key Responsibilities:
- Engage with leads from diverse sources, including direct mail, call center referrals, and incoming inquiries, ensuring a consistent flow of 7-10 opportunities daily, while adapting to market dynamics.
- Prioritize building and sustaining enduring relationships with clients by delivering an outstanding experience through direct phone communication.
- Evaluate financial and credit information of prospective clients, identify their financing goals, and guide them towards appropriate products and services.
- Advise on loan terms, inform clients about loan commitments, and secure their agreement to proceed with the application process.
- Accurately compile the loan file and ensure a smooth transition to the operations team for processing and closure.
- Maintain a high volume of phone interactions throughout the day, engaging in both incoming and outgoing calls to maximize unique client opportunities.
- Demonstrate a strong sense of accountability by adhering to established processes and procedures to effectively connect with real clients.
- Collaborate closely with the operations team to guarantee a seamless loan experience, from initial contact to closing.
- Deliver exceptional customer service by possessing comprehensive knowledge of all lending programs, policies, procedures, and regulatory requirements.
- Promote our company's distinctive services to clients based on their individual needs and preferences.
- Conduct research and stay informed about market rates and trends to provide better consultation to clients.
- Undertake additional responsibilities as required by business needs.
Qualifications:
Licensing: NMLS license is mandatory.
Experience:
- At least 2 years of experience in a call center environment, with a preference for candidates with D2C lending experience.
- Mortgage experience, particularly in refinancing, is preferred.
Skills:
- Proficient in CRM systems such as Salesforce or capable of quickly learning new systems.
- Strong understanding of loan guidelines, processes, and mortgage products.
Attributes:
- Driven, highly motivated, and focused on process optimization.
- Competitive with a high Dominance (High D) personality trait.
- Coachable, with a strong desire for personal and professional growth.
- Excellent customer service, listening, presentation, and communication skills.
- Accountable, adaptable, and a team-oriented mindset.
- Able to multitask, maintain organization, and manage time effectively in a fast-paced environment.
What You Will Appreciate at UMortgage:
- Comprehensive health benefits
- Dental and vision coverage
- Flexible spending accounts (FSA/HSA)
- 401k and Roth IRA options
- Generous paid time off plan
- Opportunity to work with one of the top 100 fastest-growing companies in America
- Collaborative culture with teams across the nation
- Options for team member ownership and accelerated career advancement
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to stand, sit, and walk for extended periods.
- Requires close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
- Able to perform activities involving repetitive motion.
- Able to work in an environment with variable noise levels.
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