Front Desk Representative
7 days ago
Job Summary
Kana Hotel Group is a leading hospitality company that prides itself on delivering exceptional service and value to its guests. As a Guest Service Representative, you will play a critical role in creating a warm and welcoming atmosphere for our guests.
Key Responsibilities
- Greet guests and perform check-in/out procedures with a smile and a friendly demeanor.
- Follow all cash and credit card procedures required by hotel and brand standards to ensure accuracy and security.
- Check house count to determine the rooms available for the day and review credit limit exception reports to ensure seamless operations.
- Update housekeeping room status and balance departments from daily activity reports to maintain a high level of organization.
- Perform cashier shift changes and explain hotel amenities to guests during lags in phone or in-person conversations.
- Respond promptly to guest inquiries and complaints, offering alternate solutions when necessary.
- Demonstrate commitment to servicing the guest by being hospitable and accommodating.
- Document any guest accidents and maintain a high level of attention to detail.
Requirements
- High School diploma or GED preferred.
- One year of hospitality experience required, with a focus on customer service.
- Experience handling cash and credit card procedures is essential.
- Knowledge of the hotel layout, amenities, and procedures is crucial.
- Ability to work various shifts, including evenings, weekends, and holidays.
Benefits
- Medical, vision, and dental insurance.
- 401K plan with company match.
- Immediate pay earned wage access.
- Vacation time and sick leave.
- Holiday pay and bonus opportunities.
- Brand-specific employee discounts.
- Long-term and short-term disability insurance.
- Life insurance.
About Kana Hotel Group
Kana Hotel Group is an equal opportunity employer that values diversity and inclusion. We are committed to creating a workplace that is free from discrimination and harassment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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