Customer Relations Specialist

3 weeks ago


Ann Arbor, Michigan, United States State Farm Insurance Full time
Job Summary: We are seeking a highly skilled Customer Relations Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their insurance-related inquiries, resolving issues, and offering solutions. You will also process policy changes, claims, and payments accurately and efficiently, maintain customer records, and collaborate with team members to ensure seamless customer experiences. Additionally, you will promote and cross sell insurance products and services, handle escalated customer complaints, and stay updated on insurance policies and industry trends.

Key Responsibilities:
  • Assist customers with their insurance needs and provide exceptional customer service
  • Process policy changes, claims, and payments accurately and efficiently
  • Maintain customer records and update information as necessary
  • Collaborate with team members to ensure seamless customer experiences
  • Promote and cross sell insurance products and services
  • Handle escalated customer complaints and concerns
  • Stay updated on insurance policies and industry trends


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