Renewal Specialist

4 days ago


Ann Arbor, Michigan, United States Censys Full time
Job Title: Renewal Specialist

Censys is seeking a highly motivated Renewal Specialist to join our team. As a key member of our Customer Success department, you will play a pivotal role in managing the contract renewal process for our valued clients.

Key Responsibilities:
  • Oversee the end-to-end process of contract renewals, including monitoring contract expiration dates, initiating renewal discussions with clients, and negotiating terms.
  • Maintain regular communication with clients to ensure they are updated during the renewal process and to address any concerns that may impact the renewal.
  • Analyze contract performance data to identify trends and areas for improvement, and prepare regular reports for management on renewal status and outcomes.
  • Collaborate with the Customer Success team to ensure a seamless renewal process and to identify upsell or cross-sell opportunities during renewal negotiations.
  • Ensure all renewal documentation is accurate and compliant with company policies and legal requirements.
Requirements:
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in a renewal specialist or similar role, preferably in the technology/saas industry.
  • Strong negotiation and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Proficient in CRM software (Salesforce ideally).
  • Detail-oriented with strong organizational and time-management skills.
What We Offer:

Censys offers a competitive salary range of $55,000 USD to $75,000 USD + bonus eligibility and equity. Our benefits include 401k match, health, vision, dental, and more. We prioritize work-life balance and support your well-being inside and outside the office.

We are an equal-opportunity employer and value diversity. If you're passionate about delivering excellent service and driving client success, we encourage you to apply.



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