Client Relations Coordinator

2 weeks ago


Iowa City, Iowa, United States The University Of Iowa Full time

The Department of Pathology is in search of an Administrative Support Specialist who, under general supervision, will provide essential clerical assistance related to client relations, services, and billing operations of the University of Iowa Diagnostic Laboratories (UIDL). This role encompasses a range of responsibilities including, but not limited to, handling phone inquiries; addressing voicemail and email communications; managing client and accessioning discrepancies; coordinating the receipt and delivery of cases; overseeing inventory; and distributing reports. Each task involves multiple steps and techniques that necessitate sound judgment and problem-solving abilities while collaborating within a dynamic team environment. This position is full-time, 1st shift, Monday through Friday.

Key Responsibilities:

  • Respond promptly to telephone calls and voicemail and email inquiries, showcasing effective and professional verbal and written communication skills.
  • Enhance client relations by managing client/patient databases, rectifying client and accessioning discrepancies, ensuring timely release of result reports, and preparing client-specific requisitions.
  • Review, receive, and deliver anatomic pathology cases efficiently.
  • Maintain laboratory supplies and process collection kit requests in collaboration with UIDL technologists.
  • Exhibit strong time management skills and comply with UIHC policies and best work practices.

For a comprehensive job description, please reach out to the contact provided below.

The Department of Pathology is an integral part of UI Health Care, a comprehensive health sciences center dedicated to serving Iowa and the surrounding region, as well as patients referred from across the United States and internationally. The Clinical Laboratories are renowned for delivering exceptional and comprehensive care to the patients we serve. The range of services offered is among the best in the nation. The educational initiatives that the department engages in include training for medical students, clinical laboratory scientists, and biomedical scientists.

Minimum Eligibility Requirements:

• A combination of relevant clerical office experience, related undergraduate education, and/or post-high school clerical training equivalent to two years of full-time employment.

Desirable Qualifications:

  • One to two years of experience in customer service.
  • Experience in a laboratory (research or clinical) or hospital setting related to patient testing and/or billing.
  • Familiarity with laboratory information systems, particularly EPIC.
  • Experience with revenue cycle management software, specifically TELCOR.
  • Proficiency in Excel spreadsheets.
  • Experience with Outlook and email management.
  • Demonstrated ability to multitask and collaborate effectively in a team environment.
Position and Application Details:

To be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" in the submission:
  • Resume
  • Cover Letter
Job openings are posted for a minimum duration and may be filled at any time after the initial posting period has concluded.

Successful candidates will be required to disclose any conviction history and will undergo a criminal background check and credential/education verification. Up to five professional references will be requested later in the recruitment process.

For further inquiries, please contact the designated representative below.

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