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Client Relations Appeals Coordinator

2 months ago

Iowa City, Iowa, United States East Tennessee State Full time
Position Overview

The Customer Service Appeals Clerk plays a crucial role in the operations of Parking Services at East Tennessee State University. This position is essential for ensuring effective communication and resolution of appeals related to parking services.

Key Responsibilities
  • Receive and process appeals in a timely manner.
  • Adjudicate cases with attention to detail and fairness.
  • Provide exceptional customer service to all stakeholders.
  • Collaborate with the Assistant Director of Parking Services to enhance operational efficiency.
Qualifications

The ideal candidate will possess strong communication skills, a commitment to customer satisfaction, and the ability to handle sensitive information with discretion.

Working Environment

This role operates under general supervision, allowing for professional growth and development within the department.