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Client Relations Coordinator

2 months ago

Iowa City, Iowa, United States Downtown Iowa City Full time


The Downtown Iowa City is seeking a dedicated Client Relations Coordinator to enhance our operational team. This is a full-time position offering comprehensive benefits.


As the Client Relations Coordinator, you will lead a group of student staff in delivering exceptional service to various stakeholders primarily through phone, chat, and email communication.


Your key responsibilities will include:
ensuring your team adheres to the policies and procedures of our organization.


supervising the activities of your team and assisting them in resolving customer issues, enhancing service quality, and ensuring satisfaction among both internal and external clients.

updating and maintaining our internal systems to monitor customer interactions and make necessary adjustments.

To excel in this role, you will need:

Required:
A bachelor's degree or an equivalent combination of education and relevant experience.


Some administrative or program experience (typically 6 months to 1 year), or several related internships for recent graduates.


Demonstrated proficiency in:
Advising and assisting clients and stakeholders (or similar customer service-related communications)

Demonstrated working proficiency in:
Upholding sound business ethics and consistently promoting values and principles in all professional interactions.


Knowledge and application of effective communication techniques and relationship-building skills to work collaboratively with diverse individuals and groups.

Familiarity with commonly used office software, including Microsoft Outlook, Excel, and Word.

Understanding and adherence to operational policies and procedures as part of the decision-making process.

Desired:
Some experience in a supervisory capacity

Basic familiarity with client applications and materials necessary for decision-making.

Working knowledge of institutional policies and procedures in a higher education context.

APPLICATION PROCESS:
To be considered for an interview, applicants must submit both of the following documents and label them as a "Relevant File" in their application:

Resume

Cover Letter


Successful candidates will be required to disclose any conviction history and will undergo a criminal background check and credential verification.

Up to five professional references will be requested later in the recruitment process.

Additional Information:

The anticipated salary for this position is $41,000. For more information about benefits, compensation practices, and career development opportunities, please reach out to the contact person.


This position is expected to be conducted on-site, in alignment with our mission and values.