Retail Sales Travel Consultant

4 days ago


Needham Heights, Massachusetts, United States Staples Full time
Job Description

Job Summary: As a Travel Specialist at Staples, you will be responsible for providing exceptional customer service and solutions in our retail stores. You will engage customers with our travel services and products, helping them to achieve a smoother travel experience.

Key Responsibilities:

  • Provide travel-related consumer sales for identity-related products and services.
  • Engage customers around comprehensive travel solutions, including product sales (e.g., luggage).
  • Greet all customers and provide a professional and welcoming experience.
  • Verify customer identity, scan required documents into a database system, take passport photos.
  • Complete customer fingerprint images, biometric & data capture processes, and paperwork.
  • Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment.
  • Be flexible to perform other duties as assigned or needed in the store.

Requirements:

  • 18 years of age or older and must be a U.S. citizen.
  • Able to work a flexible schedule (including evenings and/or weekends).
  • Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment.
  • 1+ years customer service-related experience.
  • Ability to lift/move materials in the 10-50 pound range.

About Us: Staples is a leading retailer of office supplies and services. We are committed to helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering our employees to unlock their potential.



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