Technical Writer
4 weeks ago
BHS Corrugated North America is seeking a skilled Technical Writer to join our team in Charlotte, NC. As a Technical Writer, you will be responsible for creating, publishing, and editing technical documentation that supports the functions of our technicians.
Key Responsibilities:- Curate and publish technical content submitted by regional technicians, verified by Subject Matter Experts (SMEs), with a focus on installation, service, and upgrade of corrugators.
- Collaborate with functional teams to develop and update current technical documentation used by our technician community.
- Identify opportunities to enhance the quality of technical documents with optimal media.
- Consult with Training and functional teams to identify documentation gaps and resolve them with regional and headquarter content knowledge owners.
- Assist in the administration and maintenance of the training management system and associated records of course attendance and completion.
- Identify and align relevant metadata to digital resources for technicians.
- Administer the Service Express content management system and own the system and functions for the region.
- Bachelor's degree in technical writing, organizational development, or a related field.
- Strong understanding of documentation development tools and content management system administration.
- Excellent interpersonal and written communication skills.
- Project management skills and focus to ensure milestones are met.
- Proficiency in guiding employees through technical products and processes.
- Ability to stand, walk, and sit for 8 hours a day.
- Ability to lift up to 20 pounds.
- 10-20% travel to BHS sites domestically and internationally.
- Advanced skills in Microsoft products, like Teams and SharePoint.
- Medical, Dental, Vision, and Insurance.
- Company-Paid Life Insurance.
- Company-Paid Short-Term Disability Insurance.
- Company-Paid Long-Term Disability Insurance.
- Generous 6% 401(k) Match.
- Vacation / Paid Time Off.
- Tuition Reimbursement.
- Legal Assist and ID Theft.
- Employee Assistance Program.
About BHS Corrugated North America:
BHS Corrugated North America is a leading provider of solutions for the corrugated industry. We are a privately-owned company, headquartered in Germany, with over 50 years of experience in the corrugated industry. Our North American office has been in operation for 30 years, primarily focusing on sales and service of corrugated equipment.
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