Member Relations Service Representative
2 weeks ago
Position Overview:
SGF Global is seeking a dedicated and detail-oriented Member Relations Service Representative to join our team. This role is essential in fostering strong relationships between our members and the credit union.
Contract Duration: 3 months contract to hire
Working Hours: 7:30 am - 4:30 pm or 8:00 am - 4:30 pm
Key Responsibilities:
- Act as a primary point of contact for members, providing comprehensive information regarding account details and the full spectrum of credit union offerings.
- Facilitate the opening of new accounts and ensure existing accounts are serviced effectively.
- Address and resolve member inquiries and concerns with professionalism and efficiency.
- Maintain confidentiality and security of all member information in compliance with established protocols.
- Assist members with card-related issues, including the distribution of new cards when necessary.
- Promote and explain credit union products and services tailored to member needs.
- Support the Teller Line as needed, ensuring seamless service delivery.
- Respond to various member communications, including phone calls and in-person visits, with promptness and accuracy.
- Ensure adherence to all relevant regulations and policies, including the Bank Secrecy Act and the Patriot Act.
- Perform additional duties as assigned to support the overall objectives of the credit union.
Qualifications:
- A minimum of 2 years of customer service experience within a financial institution is required.
- Previous experience in cash handling is essential.
Skills and Attributes:
- Ability to work independently and collaboratively within a team environment.
- Strong verbal communication skills, with the ability to convey information clearly and logically.
- Proficient in basic mathematics and accurate spelling.
- Capable of maintaining composure and professionalism in high-pressure situations.
- Exceptional customer service skills, with the ability to engage with diverse personalities.
- Ability to manage multiple priorities effectively and efficiently.
We look forward to welcoming a new member to our team who is committed to providing outstanding service to our valued members.
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