Member Relations Service Representative

2 weeks ago


Sugar Land, Texas, United States SGF Global Full time

Position Overview:

SGF Global is seeking a dedicated and detail-oriented Member Relations Service Representative to join our team. This role is essential in fostering strong relationships between our members and the credit union.

Contract Duration: 3 months contract to hire

Working Hours: 7:30 am - 4:30 pm or 8:00 am - 4:30 pm

Key Responsibilities:

  • Act as a primary point of contact for members, providing comprehensive information regarding account details and the full spectrum of credit union offerings.
  • Facilitate the opening of new accounts and ensure existing accounts are serviced effectively.
  • Address and resolve member inquiries and concerns with professionalism and efficiency.
  • Maintain confidentiality and security of all member information in compliance with established protocols.
  • Assist members with card-related issues, including the distribution of new cards when necessary.
  • Promote and explain credit union products and services tailored to member needs.
  • Support the Teller Line as needed, ensuring seamless service delivery.
  • Respond to various member communications, including phone calls and in-person visits, with promptness and accuracy.
  • Ensure adherence to all relevant regulations and policies, including the Bank Secrecy Act and the Patriot Act.
  • Perform additional duties as assigned to support the overall objectives of the credit union.

Qualifications:

  • A minimum of 2 years of customer service experience within a financial institution is required.
  • Previous experience in cash handling is essential.

Skills and Attributes:

  • Ability to work independently and collaboratively within a team environment.
  • Strong verbal communication skills, with the ability to convey information clearly and logically.
  • Proficient in basic mathematics and accurate spelling.
  • Capable of maintaining composure and professionalism in high-pressure situations.
  • Exceptional customer service skills, with the ability to engage with diverse personalities.
  • Ability to manage multiple priorities effectively and efficiently.

We look forward to welcoming a new member to our team who is committed to providing outstanding service to our valued members.



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