Customer Service Representative

3 weeks ago


New Brunswick, New Jersey, United States Pyramid Global Hospitality Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities:

  • Greet and register guests in a friendly and efficient manner
  • Provide prompt and courteous service to meet the high standards of quality
  • Closely manage guest accounts and ensure accurate billing
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Collaborate with other departments to ensure a smooth and enjoyable stay for our guests

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Strong problem-solving and conflict resolution skills
  • Knowledge of hotel operations and procedures
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

As a Front Desk Agent at Pyramid Global Hospitality, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a comprehensive training program to ensure your success in this role.



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