Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Pyramid Global Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.
Key Responsibilities:
- Greet and register guests in a friendly and efficient manner
- Provide prompt and courteous service to meet the high standards of quality
- Closely manage guest accounts and ensure accurate billing
- Respond to guest inquiries and resolve any issues in a timely and professional manner
- Collaborate with other departments to ensure a smooth and enjoyable stay for our guests
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Strong problem-solving and conflict resolution skills
- Knowledge of hotel operations and procedures
- Ability to maintain confidentiality and handle sensitive information
What We Offer:
As a Front Desk Agent at Pyramid Global Hospitality, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a comprehensive training program to ensure your success in this role.
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