Customer Service Representative

4 weeks ago


New Brunswick, New Jersey, United States PNC Full time
Job Description

At PNC, we are committed to delivering exceptional customer experiences and fostering a culture of inclusivity and accessibility. As a Part Time Teller within our Retail Branch organization, you will play a vital role in providing top-notch customer service, processing high-volume customer banking transactions, and educating customers on new technology and banking products.

Key Responsibilities:

  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty
  • Process a variety of customer interactions, including transactions and referrals
  • Educate customers on alternatives available for their financial interactions
  • Identify banking opportunities during customer interactions and refer as appropriate
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Apply product and procedural knowledge to solve customer problems

Requirements:

  • Customer-focused mindset with a strong understanding of customer needs and satisfaction
  • Ability to assess and manage risks associated with business objectives and activities
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Benefits:

  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) with PNC match, pension, and stock purchase plans
  • Robust wellness program with financial incentives
  • Opportunities for professional growth and development

About PNC:

PNC is a leading financial services organization committed to delivering exceptional customer experiences and fostering a culture of inclusivity and accessibility. We are proud to offer a comprehensive range of benefits and opportunities for professional growth and development.



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