Customer Service Representative
4 weeks ago
Customer Service Representative Opportunity
Blue Star Glass is seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, processing orders, and ensuring timely completion of projects.
Key Responsibilities:
- Communicate with customers regarding orders, production, pricing, and company capabilities
- Accurately enter customer orders into our order entry software and verify accuracy
- Ensure customer acknowledgements of orders and technical documents are accurately received and recorded
- Process quotes and liaise between Estimation Department and Customers to ensure timely adherence to project cut-offs
- Track customer interactions through fax, email, and phone
- Coordinate with production teams to meet customer deadlines
Requirements:
- Associates degree or above, Bachelors degree preferred
- Outstanding communication skills, both verbal and written
- Ability to juggle multiple projects at once
- Attention to detail; good memory
- Ability to work in team environment
- Highly organized, self-starter with the ability to think on their feet
- 1+ years' experience in customer-facing role
- Experience in glass industry a significant plus but not required
Preferred Skills:
- Strong computer skills: Microsoft Excel, Word, Outlook, CAD experience a plus
- Strong eagerness to improve, learn and grow within the industry
- Customer-Centric
About Blue Star Glass:
Blue Star Glass is a commercial architectural glass fabricator located in Central New Jersey. We are committed to providing exceptional service to our clients and are seeking a highly motivated and organized Customer Service Representative to join our team.
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