Customer Service Representative

4 weeks ago


New Brunswick, New Jersey, United States Blue Industries Full time

Customer Service Representative Opportunity

Blue Star Glass is seeking a highly motivated and organized Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, processing orders, and ensuring timely completion of projects.

Key Responsibilities:

  • Communicate with customers regarding orders, production, pricing, and company capabilities
  • Accurately enter customer orders into our order entry software and verify accuracy
  • Ensure customer acknowledgements of orders and technical documents are accurately received and recorded
  • Process quotes and liaise between Estimation Department and Customers to ensure timely adherence to project cut-offs
  • Track customer interactions through fax, email, and phone
  • Coordinate with production teams to meet customer deadlines

Requirements:

  • Associates degree or above, Bachelors degree preferred
  • Outstanding communication skills, both verbal and written
  • Ability to juggle multiple projects at once
  • Attention to detail; good memory
  • Ability to work in team environment
  • Highly organized, self-starter with the ability to think on their feet
  • 1+ years' experience in customer-facing role
  • Experience in glass industry a significant plus but not required

Preferred Skills:

  • Strong computer skills: Microsoft Excel, Word, Outlook, CAD experience a plus
  • Strong eagerness to improve, learn and grow within the industry
  • Customer-Centric

About Blue Star Glass:

Blue Star Glass is a commercial architectural glass fabricator located in Central New Jersey. We are committed to providing exceptional service to our clients and are seeking a highly motivated and organized Customer Service Representative to join our team.



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