Customer Service Representative
3 weeks ago
At JUNTA DE ACCION PUERTORRIQUENA INC, we are seeking a highly skilled and dedicated Customer Care Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:- Operate the switchboard and multi-line telephones to answer incoming calls and provide timely and accurate information to clients.
- Research and provide accurate information on the status of applications to clients.
- Determine the intent of the caller and make appropriate connections in a courteous manner.
- Effectively explain our services to new and existing clients.
- Develop and maintain customer relations through phone interactions.
- Resolve customer issues that require in-depth research and provide written explanations.
- Assist in maintaining and updating phone directories and event schedules via computerized database.
- Maintain logs of incoming calls and any additional information required for various reports or special projects.
- Page personnel and transfer calls as needed on the intercom system.
- Provide routine information to callers.
- Manage all phone system recordings, night messages, and special announcements.
- Accurately document necessary account information using assigned databases and tools.
- Support the home energy department by processing files and/or updates as assigned.
- Provide front desk coverage as needed, including lunch periods and/or approved vacation/personal time.
- High school diploma or equivalent required.
- One year of customer service experience preferred.
This is a part-time, hourly position (20 hours per week). Pay is based on an established range and is commensurate with experience. May include some early evening and weekend work hours during emergency season.
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