Customer Service Representative

3 weeks ago


East Brunswick, New Jersey, United States JUNTA DE ACCION PUERTORRIQUENA INC Full time
Job Title: Customer Care Representative

At JUNTA DE ACCION PUERTORRIQUENA INC, we are seeking a highly skilled and dedicated Customer Care Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Operate the switchboard and multi-line telephones to answer incoming calls and provide timely and accurate information to clients.
  • Research and provide accurate information on the status of applications to clients.
  • Determine the intent of the caller and make appropriate connections in a courteous manner.
  • Effectively explain our services to new and existing clients.
  • Develop and maintain customer relations through phone interactions.
  • Resolve customer issues that require in-depth research and provide written explanations.
  • Assist in maintaining and updating phone directories and event schedules via computerized database.
  • Maintain logs of incoming calls and any additional information required for various reports or special projects.
  • Page personnel and transfer calls as needed on the intercom system.
  • Provide routine information to callers.
  • Manage all phone system recordings, night messages, and special announcements.
  • Accurately document necessary account information using assigned databases and tools.
  • Support the home energy department by processing files and/or updates as assigned.
  • Provide front desk coverage as needed, including lunch periods and/or approved vacation/personal time.
Requirements:
  • High school diploma or equivalent required.
  • One year of customer service experience preferred.
Working Conditions:

This is a part-time, hourly position (20 hours per week). Pay is based on an established range and is commensurate with experience. May include some early evening and weekend work hours during emergency season.



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