Front Desk Associate
2 days ago
At AC Marriott Hotel, we're seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Greet and register guests, providing prompt and courteous service
- Check guests in and out of room according to standards
- Provide accurate and appropriate information regarding hotel services and amenities
- Respond to guest requests and handle guest issues or report complaints to management
- Effectively deal with internal and external customers, using high levels of patience, tact, and diplomacy to defuse anger and resolve conflicts
Requirements:
- Ability to stand and move throughout the front office and continuously perform essential job functions
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- High school diploma or equivalent required
Benefits:
- Free on-site parking
- Medical, dental, vision, and life insurance for eligible full-time associates
- Vacation hour accrual upon hire for eligible associates
- 401K, travel, dining, and movie discounts
Primary Location: United States-Illinois-Chicago
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