Front Desk Associate

2 days ago


Chicago, Illinois, United States Marcus Corporation Full time
Job Description

At AC Marriott Hotel, we're seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Greet and register guests, providing prompt and courteous service
  • Check guests in and out of room according to standards
  • Provide accurate and appropriate information regarding hotel services and amenities
  • Respond to guest requests and handle guest issues or report complaints to management
  • Effectively deal with internal and external customers, using high levels of patience, tact, and diplomacy to defuse anger and resolve conflicts

Requirements:

  • Ability to stand and move throughout the front office and continuously perform essential job functions
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing
  • Ability to access and accurately input information using a moderately complex computer system
  • High school diploma or equivalent required

Benefits:

  • Free on-site parking
  • Medical, dental, vision, and life insurance for eligible full-time associates
  • Vacation hour accrual upon hire for eligible associates
  • 401K, travel, dining, and movie discounts

Primary Location: United States-Illinois-Chicago


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