Restaurant Operations Manager
4 weeks ago
Rosati's Pizza is a renowned Chicago-based, family-owned Italian food and pizza restaurant established in 1964 by Dick, Ron, and Al Rosati. With a strong presence in the Chicago suburbs, generations of mid-westerners have grown up with the brand and continue to spread its legend across the country.
OverviewRosati's specializes in authentic Chicago-style pizza and Italian cuisine with high-quality ingredients, exceptional customer service, and reliability. When customers visit Rosati's, they expect the best, and that is exactly what we deliver, every time.
Job SummaryWe are seeking a highly qualified Restaurant Operations Manager to lead all aspects of our business, ensuring seamless restaurant operations and delivering exceptional customer experiences. As a Restaurant Operations Manager, you will oversee daily front and back-of-house operations, manage staff, and maintain high-quality standards throughout the restaurant.
Key Responsibilities- Coordinate daily front and back-of-house restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Control operations costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and events
- Train new and current employees on proper customer service practices
- Implement policies and protocols to maintain future restaurant operations
- Proven work experience as a Manager in the restaurant/hospitality industry
- Proven customer service experience as a manager
- Extensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and staff
- Strong leadership, communication, motivational, and people skills
- Acute financial management skills
- BS degree in Business Administration, hospitality, management, or culinary schooling is a plus
- You must be committed to improvement, both in the operations of your assigned restaurant as well as in your own personal and professional development
- Possess the ability to motivate your staff in a positive and creative manner
As a Restaurant Operations Manager at Rosati's Pizza, you can expect a competitive hourly wage of $25.00 per hour, along with a friendly, team-oriented environment and excellent growth opportunities.
Rosati's Pizza is growing rapidly, and we need talented individuals like you to join our family of entrepreneurs. With a commitment to flavorful food, authentic hiring practices, and a passion for delivering exceptional customer experiences, we offer a unique and rewarding work environment that consistently receives high ratings.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rosati's Pizza Corporate.
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