Guest Services Representative

2 weeks ago


Des Plaines, Illinois, United States VH-H Rosemont LLC Full time

POSITION SUMMARY

The Front Desk Agent plays a crucial role in ensuring a positive experience for all guests. This position involves managing the front desk operations efficiently and effectively.

KEY RESPONSIBILITIES

  • Greet and assist guests during check-in and check-out procedures, ensuring a seamless experience.
  • Accurately register guests and promote the hotel's loyalty program to enhance guest retention.
  • Manage financial transactions, including cash handling and currency exchange, with precision.
  • Distribute room keys and oversee the management of safety deposit boxes for guest security.
  • Prepare daily reports and relay important information to the relevant staff members.

ADDITIONAL DUTIES

  • Provide guests with information regarding hotel amenities and local attractions to enhance their stay.
  • Assist guests in making reservations to ensure their needs are met.

QUALIFICATIONS

  • Excellent communication and customer service skills are essential.
  • Detail-oriented and organized, with the ability to lead when necessary.
  • Physical stamina to stand for long periods and lift items weighing up to 15 lbs.
  • Proficient in the use of office equipment and technology.

WORK SCHEDULE

This role may require availability on weekends and holidays, depending on operational needs.



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