Night Auditor

2 days ago


Des Plaines, Illinois, United States VH-H Rosemont LLC Full time
Job Summary

The Night Auditor is a key member of the Front Desk team, responsible for ensuring the smooth operation of the hotel's front office during the night shift. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities
  • Guest Services: Greet and welcome guests upon arrival, register guests into the computer, and verify reservation, address, and credit information.
  • Cash Handling: Accept payment for guests' accounts, maintain a house bank, and make a deposit and accurate report of receipts daily.
  • Room Management: Issue keys to and control entrance of safety deposit boxes, post miscellaneous charges as requested, and ensure all necessary reports and forms are completed daily.
  • Reporting and Reconciliation: Reconcile and complete all daily front desk agents' work, run find trial balance to post rooms and close day, and run accounts receivable reports.
  • Communication: Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a front desk or customer service role preferred.
  • Skills: Excellent communication and interpersonal skills, attention to detail, and ability to work independently.
Working Conditions

The Night Auditor will work in a fast-paced hotel environment, with frequent interactions with guests, colleagues, and management. The role requires the ability to work independently, with minimal supervision, and to prioritize tasks effectively.


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