Customer Service Representative
4 weeks ago
Job Summary
The City of Atlanta is seeking a highly motivated and customer-focused individual to serve as a Call Center Representative. This role is an excellent opportunity for individuals who are passionate about public service and providing exceptional customer experiences.
Key Responsibilities
- Engage with citizens to determine the nature of their inquiries or problems
- Research and gather pertinent facts to resolve issues and complaints
- Provide information and referrals to citizens and other departments as needed
- Work collaboratively with colleagues to provide resolutions to customers
Requirements
- Knowledge of customer service methods and techniques
- Ability to use customer service software and other departmental information systems
- Effective communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
What We Offer
- Competitive salary and benefits package
- Flexible scheduling and opportunities for professional growth and development
- A dynamic and supportive work environment
About the City of Atlanta
The City of Atlanta is a vibrant and diverse city with a rich history and culture. We are committed to providing exceptional customer service and creating a positive experience for our citizens.
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