Customer Service Representative
3 weeks ago
RSM Atlanta LLC is seeking an experienced Customer Service Representative to provide first-level support for restaurant facilities and equipment. The ideal candidate will communicate effectively with clients, vendors, and internal customers to resolve issues and concerns in a timely and professional manner.
Responsibilities:
- Engage with clients to solve issues and concerns about company services and products.
- Conduct routine site visits to identify factors that need improvement and implement opportunities for change.
- Conduct customer and market research to generate sales leads and identify new business opportunities.
- Ensure customer satisfaction and maintain professional customer support.
- Communicate with customers through various channels.
- Process service requests, quotations, and invoices.
- Maintain a positive, empathetic, and professional attitude toward customers, vendors, and coworkers.
- Maintain regular and detailed records of all issues related to facilities or equipment.
- Perform self-identified repairs, if required.
Requirements:
- High School Diploma or equivalent.
- Proven on-site customer service or sales representative experience in a restaurant or maintenance services setting.
- Must be well-versed with company products and services.
- Knowledge in preparation of billing and estimates using Zoho Books is preferred.
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
- Strong technical troubleshooting skills.
- Excellent communication and customer service skills.
- Excellent leadership and problem-solving skills.
- Proficiency in using computer applications, including MS Office.
- Valid Driver's License and reliable transportation.
- Pass background checks.
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