Customer Service Representative
4 weeks ago
The Customer Service Representative at ServisFirst Bank is responsible for delivering exceptional customer service and building strong relationships with clients. This role involves assisting with service-related issues, processing new account transactions, and promoting the Bank's products and services.
Key Responsibilities
Interview clients to obtain information and establish proper identification
Assist clients in selecting various accounts and financial services
Ensure cross-selling opportunities are presented
Make decisions regarding the opening of new accounts and assigning account numbers
Represent the Bank in community functions to enhance the Bank's image and develop additional business
Provide exceptional customer service by answering client questions and resolving problems
Perform safe deposit duties and process stop payment and hold orders
Process credit reports, wire transfers, and debit card applications
Cross-train less experienced branch personnel
Prepare routine letters and reports
Requirements
High school diploma or equivalent
Six months of customer service related Teller experience
Knowledge of basic accounting and federal and state consumer compliance laws
Ability to analyze and interpret financial data
Good organizational and communication skills
Experience using Microsoft Outlook, Word, and Excel
Good data entry and math skills
Excellent customer service skills
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