Customer Service Representative
3 weeks ago
Customer Service Representative Job Description
We are seeking a Customer Service Representative to join our team at iFLY, LLC. As a Customer Service Representative, you will be responsible for promoting customer safety, selling our unique indoor skydiving experience, and providing exceptional customer service.
Key Responsibilities:
- Promote customer safety throughout their time in the wind tunnel and facility
- Actively listen to guests to recommend and sell experiences that improve their time at iFLY
- Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
- Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
- Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule
Requirements:
- Must be 18 years of age or older
- Weekend availability is required
- High school diploma or equivalent (required)
- Exceptional sales skills
- Exceptional customer-service skills
- Confidence in phone and face-to-face communication
- Ability to resolve conflicts, to multi-task, and to understand customer needs
- Friendly, upbeat, compassionate, and personable attitude
- Integrity, punctuality, and professional appearance
- Ability to work well within a team maintaining positive relationships
- Basic computer skills
Benefits:
- Average hourly rate, including commissions - $18-20/hr. (base + commission)
- Medical, dental, vision and supplemental plans for eligible employees
- Paid time off (PTO)
- Maternity/Paternity leave
- Holiday pay options
- 401k retirement investment with company match
- Tuition reimbursement
- Referral bonus program
- Employee discount on retail merchandise and flight packages
- Free flight time for employees and immediate family
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