Customer Service Representative

3 weeks ago


Atlanta, Georgia, United States iFLY, LLC Full time

Customer Service Representative Job Description

We are seeking a Customer Service Representative to join our team at iFLY, LLC. As a Customer Service Representative, you will be responsible for promoting customer safety, selling our unique indoor skydiving experience, and providing exceptional customer service.

Key Responsibilities:

  • Promote customer safety throughout their time in the wind tunnel and facility
  • Actively listen to guests to recommend and sell experiences that improve their time at iFLY
  • Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
  • Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
  • Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule

Requirements:

  • Must be 18 years of age or older
  • Weekend availability is required
  • High school diploma or equivalent (required)
  • Exceptional sales skills
  • Exceptional customer-service skills
  • Confidence in phone and face-to-face communication
  • Ability to resolve conflicts, to multi-task, and to understand customer needs
  • Friendly, upbeat, compassionate, and personable attitude
  • Integrity, punctuality, and professional appearance
  • Ability to work well within a team maintaining positive relationships
  • Basic computer skills

Benefits:

  • Average hourly rate, including commissions - $18-20/hr. (base + commission)
  • Medical, dental, vision and supplemental plans for eligible employees
  • Paid time off (PTO)
  • Maternity/Paternity leave
  • Holiday pay options
  • 401k retirement investment with company match
  • Tuition reimbursement
  • Referral bonus program
  • Employee discount on retail merchandise and flight packages
  • Free flight time for employees and immediate family


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