Help Desk Analyst 4

1 day ago


Carson City, Nevada, United States INSPYR Solutions Full time
About the Role

We are seeking a highly skilled and experienced Help Desk Analyst to join our team at INSPYR Solutions. As a Help Desk Analyst, you will be responsible for providing exceptional client service and technical support to users of the VREMS helpdesk.

Key Responsibilities
  • Provide personalized assistance and answer questions from clients and end-users.
  • Diagnose and resolve technical issues related to election systems and software.
  • Collaborate with team leaders and external partners to address complex issues and escalate when necessary.
  • Log, manage, update, and resolve user incidents and requests.
  • Document incidents and requests accurately and follow first-line diagnostic steps.
Requirements
  • Prior help desk experience with a strong emphasis on application support.
  • Experience working with cross-functional teams.
  • Experience with various operating systems and browsers, including troubleshooting.
  • Remote troubleshooting experience.
  • Ability to quickly learn new systems for support.
What We Offer

As a Help Desk Analyst at INSPYR Solutions, you will have the opportunity to work with a talented team of professionals and contribute to the success of our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Help Desk Analyst looking for a new challenge, please submit your application.


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