Help Desk Analyst

3 days ago


Carson City, Nevada, United States Rose International Full time
About the Job

We are seeking a highly skilled and motivated Help Desk Analyst to join our team at Rose International. As a Help Desk Analyst, you will be responsible for providing exceptional client service and technical support to users of our election systems and software.

Key Responsibilities
  • Provide personalized assistance to clients, answering questions and resolving technical issues related to election systems and software.
  • Collaborate closely with team leaders and management to address complex issues and escalate when necessary.
  • Log, manage, update, and resolve user incidents and requests, ensuring accurate categorization and priority assignments.
  • Maintain an elevated level of knowledge of current cloud solutions, standard hardware and software configurations, and operating procedures.
  • Collaborate with the team to resolve problems, demonstrating creative problem-solving and a pragmatic approach with a client-focused mindset.
Requirements
  • Basic knowledge and understanding of service support procedures.
  • Knowledge of delivering excellent client service in a complex technological environment.
  • Certifications such as CompTIA A+, HDI Support Center Analyst, HDI Customer Service Representative, Microsoft Certified Solutions Expert, ITIL Foundation, etc.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for providing exceptional client service, we encourage you to apply for this exciting opportunity.


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