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Operations Coordinator

4 weeks ago

Chicago, Illinois, United States The Hill Group Full time
Operations Coordinator Job Description

The Operations Coordinator plays a vital role in ensuring the successful operation of our dispatch team, providing exceptional customer service, and driving business growth.

Key Responsibilities:
  • Provide oversight and ensure successful dispatch operations, including prioritizing emergency calls, scheduling technicians, and coordinating work assignments.
  • Ensure timely responses to emails and phone calls, and work closely with the Dispatch team, Service team, and Operations Manager to achieve business objectives.
  • Prioritize service requests, determine customer needs, and match the appropriate service technician to ensure efficient and effective service delivery.
  • Work with the General Foreman to plan work properly, minimizing downtime and increasing efficiency.
  • Properly monitor the status of Work Orders, process them for successful billing, and ensure service execution.
  • Ensure Service Technicians return to open jobs for completion, and enter POs and WOs into the system.
  • Manage PMs based on priority, scheduled as confirmed with the customer.
  • Review and update work orders based on reporting tools available, not limited to the Open/Held and parts report.
  • Provide weekly dispatch training, and attend SJO Job Coordination meetings, new PM Agreement On-Boardings, and Operation Meetings.
  • Familiarity with XOI, RFS, Vision software, and provide training as necessary to Field or Service Coordinators.
  • Perform other duties as assigned.
Experience and Qualifications:
  • High school diploma or general education degree required.
  • Excellent customer service skills required.
  • Proficiency in all Microsoft Office Suite programs required.
  • Experience with Cisco IP Phone System preferred.
  • OSHA-10 training, or alternate safety council training preferred.
  • 2+ years of commercial ERP experience preferred.
Other Qualifications:
  • Ability to work efficiently and effectively under pressure.
  • Adaptability.
  • High accuracy and attention to detail in a fast-paced environment.
  • Excellent interpersonal and customer service skills.
  • Must be able to work independently with limited supervision.
  • Dependable, organized, and self-motivated.