Current jobs related to Customer Support Team Leader - McAllen, Texas - MDC Data Center

  • Team Leader

    3 weeks ago

    McAllen, Texas, United States SpinXpress Full time

    Job DescriptionWe are seeking a highly motivated and experienced Team Leader to join our dynamic team at SpinXpress. As a Team Leader, you will be responsible for leading a team of professionals to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and...

  • Multi-Unit Team Leader

    2 weeks ago

    McAllen, Texas, United States H&R Block Full time

    Job Title: Multi-Unit Team LeaderAt H&R Block, we're seeking a talented Multi-Unit Team Leader to join our team. As a leader, you'll be responsible for managing multiple tax offices, providing guidance to associates, and driving business growth.Key Responsibilities:Manage office staffing, operations, and logistics for multiple officesPartner with the...

  • Customer Service Team Associate

    2 months ago

    McAllen, Texas, United States Chick-fil-A Full time

    At Chick-fil-A, the role of a team member is more than just a job; it's an opportunity. In addition to working directly for an independent franchisee, team members gain life experience that goes far beyond serving a great product in a friendly environment. Team members are responsible for providing an exceptional dining experience for all guests every day...

  • AE - Associate Selling Team Leader (Associate Manager)

    2 weeks ago

    McAllen, Texas, United States American Eagle Full time

    American Eagle **Job Summary:** As an Associate Selling Team Leader at American Eagle, you will be responsible for driving sales by maximizing Fitting Room and Salesfloor productivity and building guest loyalty through a best-in-class guest experience. **Key Responsibilities:** * Recruit and hire strong talent to ensure the store is always staffed to meet...

  • Customer Support Specialist

    3 weeks ago

    McAllen, Texas, United States Motorola Solutions Full time

    Job DescriptionAt Motorola Solutions, we're seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our Network Operations Center (NOC), you will play a critical role in ensuring the swift and accurate response to all alerts, ensuring the repair or escalation of issues as appropriate.Key...

  • Customer Support Representative

    6 days ago

    McAllen, Texas, United States AnswerOne Full time

    At AnswerOne, we are seeking a highly motivated and performance-driven Customer Support Representative to join our team in our call center. This is an in-office position where you will be on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and empathy.Your primary responsibility will be to professionally...

  • Team Member

    2 months ago

    McAllen, Texas, United States Chick-fil-A Full time

    At Chick-fil-A, the role of a team member is more than just a job; it's an opportunity. In addition to working directly for an independent franchisee, team members gain life experience that goes far beyond serving a great product in a friendly environment. Team members are responsible for providing an exceptional dining experience for all guests every day...

  • Takeout Experience Leader

    5 days ago

    McAllen, Texas, United States Red Lobster Full time

    Red Lobster - 701 Expressway 83 is hiring for a Takeout Experience Leader. As a key member of our team, you'll be responsible for providing exceptional service to our guests, ensuring their takeout experience is nothing short of outstanding. Your key responsibilities will include:Key ResponsibilitiesEnhancing guest's takeout experience by offering...

  • Senior Customer Support Specialist

    2 months ago

    McAllen, Texas, United States Big Lots Stores Full time

    Join Our Dynamic TeamSenior Customer Support Specialist OverviewBecome a vital part of our organization and enjoy a range of exclusive perks, including discounts on a variety of products and special offers on select brands.Engage in diverse store functions such as customer interaction, sales transactions, inventory management, and upkeep of the store...

  • Shift Team Manager

    2 weeks ago

    McAllen, Texas, United States Church's Chicken | Corporate Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Leader to join our team at Church's Chicken | Corporate. As a Shift Leader, you will be responsible for ensuring that our customers receive exceptional service and that our team members are provided with the necessary training and support to succeed.Key ResponsibilitiesCustomer Service:...

  • Retail Customer Support Specialist

    2 months ago

    McAllen, Texas, United States La Lomita Full time

    Welcome to La LomitaAre you eager to join a vibrant and community-oriented workplace to embark on your career path? La Lomita offers a distinctive experience for cashiers in our Retail Convenience Stores.Job Type: Part-timeOverview:The Retail Customer Support Specialist at La Lomita is tasked with delivering exceptional service, ensuring a tidy and welcoming...

  • Team Lead Assistant

    6 days ago

    McAllen, Texas, United States Dollar General Full time

    Job Summary:As an Assistant Team Leader at Dollar General, you will play a key role in maintaining a clean and organized store environment while fostering a customer-first culture. Your responsibilities will include assisting the Store Team Leader in supervising store employees, managing merchandise presentation, and ensuring exceptional store standards.Key...

  • Customer Service Representative

    4 weeks ago

    McAllen, Texas, United States Chick-fil-A Full time

    About UsChick-fil-A is a leader in the quick-service industry, known for our high-quality food and exceptional customer service. We're committed to providing a positive and supportive work environment for our team members.Job SummaryWe're seeking a Customer Service Team Member to join our team! As a Customer Service Team Member, you will be responsible for...

  • Customer Sales Representative

    1 month ago

    McAllen, Texas, United States Goodyear Full time

    Customer Sales Advisor Job DescriptionAt Goodyear, we're committed to delivering exceptional customer experiences and driving sales growth. As a Customer Sales Advisor, you'll play a key role in achieving this goal by providing top-notch service and support to our customers.Key Responsibilities:Drive sales growth by building strong relationships with...

  • Customer Service Representative

    2 weeks ago

    McAllen, Texas, United States Chick-fil-A Full time

    About UsChick-fil-A is a leader in the quick-service industry, known for our high-quality food and exceptional customer service. We're a company that values our team members and provides opportunities for growth and development.Job SummaryWe're seeking a Customer Service Team Member to join our team. As a Customer Service Team Member, you will be responsible...

  • Shift Leader

    2 weeks ago

    McAllen, Texas, United States Firehouse Subs Full time

    Job Title: Shift LeaderJob Summary:This role is responsible for the profitable operation of a designated shift, ensuring compliance with company guidelines and regulations. The Shift Leader will oversee the restaurant's daily activities, ensuring a high level of guest service, quality, and cleanliness.Key Responsibilities:Ensure the restaurant operates...

  • Customer Care Sales Representative

    4 weeks ago

    McAllen, Texas, United States Johnson Controls Full time

    Unlock Your Potential with Johnson ControlsAs a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Our teams are uniquely positioned to support a multitude of industries across the globe, offering a wide range of opportunities for growth and...

  • Senior Sales Representative, Hispanic Market Leader for NBCUniversal

    3 days ago

    McAllen, Texas, United States NBCUniversal Full time

    About NBCUniversalAt NBCUniversal, we're committed to creating world-class content that resonates with diverse audiences. Our vast portfolio includes leading entertainment and news brands, such as NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, and Peacock, our premium ad-supported streaming service.Job SummaryWe're seeking a seasoned sales professional...

  • Customer Service Representative

    6 days ago

    McAllen, Texas, United States CSL Plasma Full time

    Job SummaryAs a Customer Service Representative at CSL Plasma, you will play a vital role in ensuring the smooth operation of our plasma collection process. Your primary responsibility will be to prepare the donor, donor area, and equipment for the pheresis process. This includes preparing the autopheresis machine, monitoring the donor and the pheresis...

  • Pharmacy Technician Leader

    4 weeks ago

    McAllen, Texas, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and experienced Certified Senior Pharmacy Technician to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for providing exceptional customer service, assisting pharmacists with daily operations, and maintaining a clean and organized pharmacy environment.Key...

Customer Support Team Leader

2 months ago

McAllen, Texas, United States MDC Data Center Full time
Job Overview

Position: Customer Support Supervisor

Are you dedicated to providing outstanding customer service, experienced in managing teams, and committed to improving customer support processes? MDC Data Center is looking for a skilled Customer Support Supervisor to enhance our service delivery.

Your Responsibilities:

As a Customer Support Supervisor, you will oversee customer support operations, ensuring timely and effective responses to customer inquiries. This role requires technical expertise and strong communication skills to resolve service requests efficiently.

What You Can Expect:

  • Dynamic Work Environment: Engage in a vibrant setting where every day presents new challenges and opportunities for professional growth.
  • Collaborative Efforts: Partner with various teams, including Sales Engineers and Product teams, to create comprehensive solutions and ensure a seamless customer experience.
  • Results-Oriented Approach: Utilize your negotiation skills to secure new business partnerships and drive successful outcomes.
  • Ongoing Development: Keep abreast of industry trends and market developments to maintain a competitive edge and foster innovation.
  • Leadership Responsibilities: Guide the customer support team to achieve high levels of customer satisfaction and effective issue resolution.
  • Process Improvement: Implement best practices, monitor performance metrics, and initiate projects to enhance customer support operations.

Key Duties:

  • Supervise and mentor the customer support team, providing necessary guidance.
  • Ensure prompt and courteous responses to customer inquiries.
  • Deliver technical support and product knowledge to assist customers in resolving issues.
  • Collaborate with other departments for customer-related audits.
  • Monitor and escalate issues within the MDC infrastructure.
  • Develop a comprehensive understanding of the company's products and services.
  • Stay informed about product updates and enhancements.
  • Create and maintain documentation, FAQs, and troubleshooting guides.
  • Conduct quality assurance checks on customer interactions.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Generate reports and presentations for stakeholders.
  • Participate in training and skill development initiatives.
  • Encourage a culture of continuous learning within the team.
  • Agree to rotating shifts and on-call responsibilities as needed.
  • Collaborate with the Customer Success department for unique client requests.
  • Communicate client projects to assess potential impacts on MDC.

Qualifications:

  • Bilingual – English and Spanish required.
  • Experience in NOC/SOC or data center operations preferred.
  • Strong written and verbal communication skills.
  • Ability to learn quickly and apply new knowledge.
  • Effective time management abilities.
  • Proficient in Google Workspace, Microsoft Office Suite, or similar software.
  • Commitment to exceptional customer service.
  • Ability to work independently and collaboratively.
  • Strong problem-solving capabilities.
  • Ability to assess situations and escalate appropriately.
  • Bachelor's degree in Business, Communication, Information Technology, or a related field.