Customer Service Representative

3 weeks ago


McAllen, Texas, United States CSL Plasma Full time
Job Summary

As a Customer Service Representative at CSL Plasma, you will play a vital role in ensuring the smooth operation of our plasma collection process. Your primary responsibility will be to prepare the donor, donor area, and equipment for the pheresis process. This includes preparing the autopheresis machine, monitoring the donor and the pheresis process, and responding to specific alarms or signals that may occur during the process.

Main Responsibilities

Prepares the autopheresis machine for the pheresis process.
Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Disconnects the donor when the process is complete.

Additional Responsibilities

Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

Requirements

High school diploma or equivalent required.
Minimum of three (3) months' work experience, preferably in a medical or health provider environment or equivalent combination of education and experience.
Must be able to perform basic math calculations.

Working Conditions

Ability to understand, remember, and apply oral and/or written instructions.
Ability to understand and follow basic instructions and guidelines.
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time.
Reach, bend, kneel, and have a high level of manual dexterity.
Occasionally be required to lift and carry up to 25 pounds.
Fast-paced environment with frequent interruptions.
Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
Required to work overtime and extended hours to support center operational needs.

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