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Multi-Unit Team Leader

1 month ago

McAllen, Texas, United States H&R Block Full time
Job Title: Multi-Unit Team Leader

At H&R Block, we're seeking a talented Multi-Unit Team Leader to join our team. As a leader, you'll be responsible for managing multiple tax offices, providing guidance to associates, and driving business growth.

Key Responsibilities:
  • Manage office staffing, operations, and logistics for multiple offices
  • Partner with the District General Manager to create and implement office-level growth plans and client growth targets
  • Assist in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment
Requirements:
  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
About H&R Block:

We're a company that values diversity and inclusion, and we're committed to creating a connected culture where everyone feels safe to bring their authentic self to work every day. We're a leader in the tax preparation industry, and we're seeking talented individuals to join our team.

We offer a range of benefits, including medical coverage, 401k retirement savings plan, and employee stock purchase plan. We're an equal opportunity employer, and we welcome and celebrate diversity in the workplace.