Portfolio Executive

4 weeks ago


Milwaukee, Wisconsin, United States C.H. Robinson Full time
Drive Service Delivery & Business Development

As a Portfolio Executive at C.H. Robinson, you will be responsible for growing and retaining a customer portfolio, while executing service delivery to achieve customer commitments. Your key responsibilities will include:

  • Generating demand by pursuing active accounts and identifying new contacts, product, and service opportunities within the portfolio
  • Cultivating opportunities to meet and exceed monthly net revenue and volume expectations
  • Uncovering opportunities for growth within accounts to develop transactional to committed business aligning with customer needs
  • Understanding market conditions and analyzing information to make timely and effective decisions
  • Ensuring quality execution against expectations, identifying issues, and implementing solutions with a sense of urgency
  • Managing pricing strategies through a clear understanding of customer buying habits and C.H. Robinson's position within the customer's supply chain
  • Executing customer-facing operational activities, including quoting, load building, shipment activation, and order-level service escalations
Deliver Exceptional Customer Service

You will use effective negotiation and sales strategies to discuss pricing and selling services with customers. Your responsibilities will also include:

  • Managing conflict and navigating difficult conversations with customers using tact and diplomacy
  • Maximizing customer experience by taking a proactive approach to quality control, leveraging internal stand-up meetings, and customized external KPI alignment
  • Collaborating and actively communicating with partners on the capacity/product/supply team regarding customer needs, issues, and solutions to meet customer expectations
Execute Process Efficiency

You will leverage customer-facing technology to improve efficiencies and time management. Your responsibilities will also include:

  • Understanding negotiated payment terms and processes and ensuring timely invoicing through monthly reviews
  • Assisting in the development of any SOPs required to manage the customer's business effectively, aligning with internal resources
  • Maintaining a minimum portfolio size of existing customers by volume and revenue
  • Other duties or responsibilities, as assigned, according to the team and/or country-specific requirements

We are seeking a highly motivated and results-driven individual to join our team as a Portfolio Executive. If you have a passion for logistics and a drive to succeed, we encourage you to apply.


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