Portfolio Executive
4 weeks ago
As a Portfolio Executive at C.H. Robinson, you will be responsible for growing and retaining a customer portfolio, while executing service delivery to achieve customer commitments. Your key responsibilities will include:
- Generating demand by pursuing active accounts and identifying new contacts, product, and service opportunities within the portfolio
- Cultivating opportunities to meet and exceed monthly net revenue and volume expectations
- Uncovering opportunities for growth within accounts to develop transactional to committed business aligning with customer needs
- Understanding market conditions and analyzing information to make timely and effective decisions
- Ensuring quality execution against expectations, identifying issues, and implementing solutions with a sense of urgency
- Managing pricing strategies through a clear understanding of customer buying habits and C.H. Robinson's position within the customer's supply chain
- Executing customer-facing operational activities, including quoting, load building, shipment activation, and order-level service escalations
You will use effective negotiation and sales strategies to discuss pricing and selling services with customers. Your responsibilities will also include:
- Managing conflict and navigating difficult conversations with customers using tact and diplomacy
- Maximizing customer experience by taking a proactive approach to quality control, leveraging internal stand-up meetings, and customized external KPI alignment
- Collaborating and actively communicating with partners on the capacity/product/supply team regarding customer needs, issues, and solutions to meet customer expectations
You will leverage customer-facing technology to improve efficiencies and time management. Your responsibilities will also include:
- Understanding negotiated payment terms and processes and ensuring timely invoicing through monthly reviews
- Assisting in the development of any SOPs required to manage the customer's business effectively, aligning with internal resources
- Maintaining a minimum portfolio size of existing customers by volume and revenue
- Other duties or responsibilities, as assigned, according to the team and/or country-specific requirements
We are seeking a highly motivated and results-driven individual to join our team as a Portfolio Executive. If you have a passion for logistics and a drive to succeed, we encourage you to apply.
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