Customer Success Operations Specialist

3 days ago

Atlanta Georgia, United States Orkin Full time
About the Role

Orkin is seeking a highly skilled Customer Success Operations Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the success of our customers by coordinating and working with our field and sales operations, as well as our customers' food safety QA teams.

Key Responsibilities
  • Communicate and coordinate with Branch Managers and customers to ensure seamless inspection processes.
  • Assist service, sales, and customers in training and technology implementation to improve service quality and provide technical expertise where needed.
  • Complete weekly reports on inspections, proposals, presentations, and other required reports to ensure accurate and timely data.
  • Perform other duties as directed by management to support the success of our customers and operations team.
  • Obtain various certifications (AIB, Perdue, NPMA, NSF, etc.) and may require licenses or certifications to perform job duties.
  • Write professional QA Inspection Reports and conduct inspections for initial sales or ongoing monitoring purposes.
  • Provide educational/training presentations to both internal and external groups to ensure effective communication and knowledge sharing.
  • Become familiar with Boss Mobile and the Orkin InSite system to provide support for implementation and training.
The Benefits
  • Challenging position with a financially stable and reputable company.
  • Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match, employee stock purchase plan, paid time off.
  • Opportunities for professional growth and development.
  • A supportive and dynamic work environment.
About Orkin

Founded in 1901, Atlanta-based Orkin is an industry leader in essential pest control services and protection against termite damage, rodents, and insects. With 358 owned and operated branch offices and 47 franchises in the U.S., Orkin has a strong presence in the market. Our company is committed to protecting public health by helping prevent and control pests, as well as educating consumers on the potential health risks posed by these pests.

Qualifications
  • BS in Biology or related field, MS Entomology preferred.
  • 5-10 years of experience in the commercial pest control business with special emphasis on food retail, food processing, manufacturing, warehousing, healthcare facilities, or other sensitive environments.
  • Strong interpersonal, customer service, communication, and MS Office skills.
  • Excellent organization skills and attention to detail.
  • Ability to work independently or with a team to achieve organizational goals.

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