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Customer Success Advocate

2 months ago

Atlanta, Georgia, United States Wilson Language Training Full time
About the Role

At Wilson Language Training, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Success Specialist. As a key member of our Customer Experience team, you will play a vital role in ensuring our customers achieve their goals and objectives.

Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with our customers, understanding their needs and providing proactive support to ensure their success.
  • Account Management: Work closely with internal teams to ensure seamless transitions throughout the customer journey, minimizing churn and optimizing user adoption.
  • Feedback and Improvement: Collect customer feedback and communicate it to internal stakeholders, driving ongoing improvement and ensuring high customer engagement and satisfaction.
  • Business Growth: Identify opportunities for expansion and work with the Sales Team to drive renewals and growth.
Requirements
  • Passion for Service: Demonstrate a genuine passion for delivering exceptional customer service and a commitment to customer satisfaction.
  • Communication Skills: Possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Organizational Skills: Display exceptional organizational and project management skills, with the ability to set goals and prioritize multiple initiatives.
  • Education and Experience: Hold a Bachelor's Degree or equivalent work experience in a related field, preferably in education, school leadership, or educational publishing/technology.
What We Offer
  • Competitive Salary: A salary range of $45,000 - $64,000, based on geographic location, education, work experience, skills, and market data.
  • Benefits Package: A comprehensive benefits package, including medical, dental, vision, and life insurance, 401k plan with partial employer match, paid time off, paid holidays, and tuition reimbursement.