Customer Service Ambassador
2 months ago
About the Role:
The Faulkner Automotive Group is seeking a highly motivated and customer-focused Customer Service Representative to join our team in the Body Shop. As a key member of our team, you will be responsible for providing exceptional customer service, handling incoming phone calls, setting appointments, and processing payments.
Key Responsibilities:
- Provide top-notch customer service to ensure customer satisfaction and loyalty
- Handle incoming phone calls and respond to customer inquiries in a timely and professional manner
- Set appointments for customers and update them on repair order status
- Process payments and handle light accounting functions to support the body shop
- Communicate with insurance partners and handle filing duties as needed
Requirements:
- High School Diploma or equivalent
- Prior retail, receptionist, or customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a team environment and adapt to changing priorities
- Basic technical knowledge and ability to learn new systems
What We Offer:
- A dynamic and supportive work environment
- Opportunities for growth and professional development
- A competitive salary and benefits package
About Us:
The Faulkner Automotive Group is a family-owned and operated automotive group serving Central and Southeastern Pennsylvania. We are committed to providing exceptional customer service and building long-term relationships with our customers.
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