Customer Service Ambassador

2 months ago


FeastervilleTrevose, Pennsylvania, United States The Faulkner Automotive Group Full time

About the Role:

The Faulkner Automotive Group is seeking a highly motivated and customer-focused Customer Service Representative to join our team in the Body Shop. As a key member of our team, you will be responsible for providing exceptional customer service, handling incoming phone calls, setting appointments, and processing payments.

Key Responsibilities:

  • Provide top-notch customer service to ensure customer satisfaction and loyalty
  • Handle incoming phone calls and respond to customer inquiries in a timely and professional manner
  • Set appointments for customers and update them on repair order status
  • Process payments and handle light accounting functions to support the body shop
  • Communicate with insurance partners and handle filing duties as needed

Requirements:

  • High School Diploma or equivalent
  • Prior retail, receptionist, or customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities
  • Basic technical knowledge and ability to learn new systems

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package

About Us:

The Faulkner Automotive Group is a family-owned and operated automotive group serving Central and Southeastern Pennsylvania. We are committed to providing exceptional customer service and building long-term relationships with our customers.



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