Customer Service Representative

4 weeks ago


FeastervilleTrevose, Pennsylvania, United States alphabroder Full time
Job Summary

The Customer Service Representative plays a vital role in providing exceptional service to customers, ensuring their needs are met and exceeded. This position requires strong communication and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities
  • Handle high volumes of customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and timely information to customers regarding orders, claims, and other inquiries.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
  • Utilize business system applications to process and update customer orders and inquiries.
  • Meet benchmark standards set forth by management and adhere to company policies and procedures.
Requirements
  • High school diploma or equivalent.
  • Strong time management skills and ability to manage multiple tasks and meet deadlines.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Self-starter with a strong work ethic and ability to work under pressure.


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